FAQs
Frequently Asked Questions (FAQs)
Do you offer free shipping?
Yes! We offer free shipping on all orders within the United States, with no hidden fees or minimum purchase requirements.
How long does it take to process my order?
Orders are typically processed within 1-3 business days (excluding weekends and holidays). Once your order is processed, you’ll receive a confirmation email with tracking information.
How long will it take for my order to arrive?
After processing, standard shipping usually takes 5-7 business days. Please note that shipping times may vary due to factors like weather conditions or carrier delays.
How can I track my order?
Once your order has shipped, you'll receive a confirmation email with a tracking number. Use this tracking number to monitor the status of your shipment. Please allow 24-48 hours for tracking information to update.
Can I change or cancel my order after it's been placed?
If you need to make changes or cancel your order, please contact us as soon as possible at (602) 579-2951 or email us at contact@alimox.com. We’ll do our best to accommodate your request; however, if your order has already been processed or shipped, changes may not be possible.
What should I do if I receive a damaged or incorrect item?
We’re sorry for the inconvenience! If your order arrives damaged or incorrect, please contact us within 48 hours of receiving your package. Email us at contact@alimox.com with your order number and photos of the damaged or incorrect items, and we’ll assist you in resolving the issue.
Do you offer international shipping?
Currently, we only offer shipping within the United States.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, and Discover), PayPal, and other secure payment methods available at checkout.
How can I contact customer support?
You can reach our customer support team by phone at (602) 579-2951 or by email at contact@alimox.com. We’re available during business hours:
- Monday to Friday: 9:00 AM – 6:00 PM (CST)
- Saturday: 10:00 AM – 4:00 PM (CST)
Can I return or exchange my purchase?
Please refer to our Return Policy on the website for detailed information on returns and exchanges. If you have any questions, feel free to contact our support team.
Thank you for choosing Alimox!